Senior Project Manager, Strategic Planning
Organization: NYC Department of Housing Preservation and Development
Posted: February 1, 2020 | Closing: March 22, 2020
The Office of Policy and Strategy (OPS) cuts across traditional areas of responsibility within HPD’s organizational structure to support and strengthen the work of the agency’s various divisions holistically, in close collaboration with the Commissioner’s Office. OPS’s high-performing divisions use their wide-angle view of the agency to conduct activities with both broad-reaching and tightly-focused impact, working with almost every other Office across the agency.
The Office of Policy and Strategy is composed of two divisions:
- Division of Strategic Operations and Analytics (SOA) works to increase HPD’s impact by analyzing and improving operations agency-wide. The Division does so through strategic planning initiatives; operational innovation; implementation of data-driven processes; performance management and reporting; and comprehensive audit-related functions.
- Division of Housing Policy (HP) provides guidance and insight on high-priority policy initiatives, advancing solutions that further the agency’s mission. The Division is responsible for applying policy, data, and financial analysis in team-based projects; designing and executing data collection and statistical analyses in support of HPD’s programming and policy agenda; and overseeing the agency’s fair housing initiatives and obligations.
As part of the Strategic Planning team within SOA, the Senior Project Manager will work with agency staff to explore and enhance how HPD’s programs and support teams deliver on the agency’s mission to promote the quality and affordability of the city’s housing and the strength and diversity of its many neighborhoods. The Senior Project Manager plays a key role in conceptualizing, advancing, and ensuring successful outcomes for these projects.
Reporting to the Director of Strategic Planning, the Senior Project Manager will:
- Design, and guide staff through, conversations to identify their program’s objectives and goals, consider the strategies for achieving those goals, and determine the activities that best support those strategies.
- Examine and map how work currently gets done within a business unit, including formal and informal leadership structures, process flows, and divisional / programmatic “pain points”.
- Create and help deploy new procedures and systems that refine business operations, making them both more efficient and more outcome-oriented.
- Support the design of new programs within the agency.
- Use tested and applicable strategic planning practices to design and facilitate sessions with staff at various levels to holistically understand operational challenges and develop potential program designs or solutions, to achieve alignment, and to generate buy-in for program enhancement.
- Conduct needs assessments to determine project concepts and scopes, and prepare corresponding project workplans.
- Perform qualitative data-gathering (including developing, conducting, and summarizing interviews and focus groups) to investigate current operational conditions.
- Analyze and compellingly present data findings to agency staff at various levels.
- Support strategic planning implementation through the development of user-friendly tools and approaches (including management structures, tracking systems, and other bespoke solutions).
- Proactively identify operational needs within the agency, and respond to requests for support around business process issues.
- Act as a subject matter expert on facilitation techniques and group session design.
- Assist the Director of Strategic Planning with select key initiatives.
Minimum Qualification Requirements:
- A baccalaureate degree from an accredited college and three years of full-time satisfactory professional experience in the development, appraisal, financing, negotiation, or disposition of real estate, or in real estate law, or in urban planning or analytical or coordination work related to housing programs; or
- A four year high school diploma or its educational equivalent and seven years of full-time satisfactory experience as described in “1” above; or
- Education and/or experience which is equivalent to “1” or “2” above. Graduate study in the field of urban studies, city planning, business or public administration, finance, architecture, engineering or other related fields may be substituted for up to one year of the required experience on the basis of 30 credits equaling one year of experience. Graduation from an accredited law school may be substituted for one year of the required experience. However, all candidates must have at least two years of experience as described above.
- Demonstrated ability to design and apply diagnostic and planning techniques to complex agency operations; specific experience with human-centered design thinking and/or other similar techniques a strong plus.
- Strong facilitation skills, and an ability to lead diverse groups of stakeholders through idea-generating and decision-making exercises.
- Excellent verbal and written communication skills, and an ability to articulate information and recommendations compellingly and persuasively in email, memos, and presentations.
- Experience managing multiple complex projects, ideally in a public or nonprofit agency.
- Interest in improving government practice and in devising solutions that support the advancement of affordable housing efforts.
How to Apply
Please go online and apply at www.nyc.gov/careers. Search for JOB ID# 429934
City Employees: Apply through the Employee Self Service portal (ESS) at www.nyc.gov/ess. Search for JOB ID# 429934