Operations Manager

Organization: Pratt Center for Community Development
Website: https://apply.interfolio.com/67497

Posted: October 7, 2019 | Closing: September 18, 2020

Job Description

The Pratt Center for Community Development www.prattcenter.net has worked for the past 50 years for a more just, equitable and sustainable city for all New Yorkers by empowering communities to plan for and realize their futures. As part of Pratt Institute, the Center leverages professional skills in planning, policy analysis, and advocacy to support community-based organizations in their efforts to improve neighborhood quality of life, attack the causes of poverty and inequality, and advance sustainable development.

Pratt Center currently seeks to hire an Operations Manager (OM). Under the guidance and supervision of the Director of Development & Operations, the OM will be responsible for cultivating collaboration and accountability across Pratt Center and developing effective management systems and procedures, including efforts to promote diversity, equity and inclusion. The OM will work collaboratively with other members of the Pratt Center staff to create structures and processes that address operational challenges. S/he will play a key role in procedures such as contracting, financial management and reporting, records management, facilities management, human resources, scheduling, and events management. In performing these functions, the OM will play a critical role in ensuring that the organization achieves its mission and embodies its values; s/he will lead and support efforts to foster the development of organizational capabilities and structures needed to support Pratt Center’s strategic plan.


Job Duties:

  • Work closely with Director of Development and Operations to maintain or improve overall operational efficiency, demonstrating a continuous effort to improve operations, making sure Pratt Center’s standards, policies, and procedures are implemented, met, and maintained consistently;
  • Identify, plan, and coordinate the execution of events and special projects from inception to completion; assist in event needs assessment, budget preparation, work planning, scheduling, tracking and management of costs; communicate milestones and updates to the appropriate parties;
  • Lead on contract management for contracts related to City, State and Federal funding awards;
  • Initiate and maintain vendor relationships and contract negotiation, make purchases, and control expenses;
  • Manage the scheduling and calendaring of high-level organizational meetings, including staff meetings, committee meetings, strategy meetings, etc.; ensure meeting agendas and minutes are documented at all staff meetings;
  • Manage the hiring process for Pratt Center staffing needs: create job descriptions; coordinate the hiring process with Pratt Institute’s H.R. department; develop new  on-boarding and off-boarding processes for staff, interns and fellows; and share duties with Office Manager for on-boarding and off-boarding staff, interns and fellows;
  • With the support of Pratt Institute’s Technology department and Office Manager, manage and centralize Pratt Center’s information technology assets and resources, including physical infrastructure assets, website-related accounts and services, online accounts and services, and other IT-related investments; with Office Manager, anticipate and coordinate staff IT needs and resources.
  • In collaboration with Office Manager, organize and maintain administrative files and records for Pratt Center operations, including signed agreements, project records, employee files, etc.;
  • In collaboration with Office Manager, manage Pratt Center on and off-site storage and space planning, ensure office and operation requirements are met;
  • Manage internal communications practices and develop systems and procedures to keep staff and other external stakeholders informed of relevant priorities and news.
  • Ensure consistent application staff-wide of Pratt Center policies and procedures.
  • Other duties as assigned to support Director of Development and Operations


Education:   Bachelor’s degree or related experience.


Experience:  A minimum of 3 – 5 years of successful experience in an administrative capacity is required. Must have demonstrated experience in one or more subject areas that fall under this position: contract management, operational systems management, human resources, financial management, or events management. Must have demonstrated experience as a member of an administrative or operations team where collaboration, problem solving, and implementation of administrative procedures was required. Experience managing interns or volunteers is a plus.


Skills:   Must have excellent oral and written communication and problem-solving skills, and be capable of managing multiple priorities simultaneously. Must demonstrate sound strategic thinking and display a systems-oriented approach to problem solving.  A high level of internal accountability, self-organization, attention to detail, and discipline is required. Excellent computer skills, including, Excel, Word, PowerPoint, Outlook and demonstrated understanding of structures of complex databases, is required. Must excel at working with people at all levels with an openly engaging, energetic, and diplomatic personality, and must have an aptitude for positively encouraging a team environment. Must have the ability to maintain composure and flexibility, demonstrate discretion, and make sound and safe professional judgments.

Equal Employment Opportunity Statement

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion or belief, national or ethnic origin, citizenship, marital or domestic partnership status, sexual orientation, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. Pratt Institute recognizes and values the benefits of a diverse workforce.

How to Apply

Please submit your cover letter and resume. If you are selected for an interview, please be prepared to provide at least 5 References via our on-line reference tool system. At least 2 of your References must be, or have been, your direct managers.

Submit to this link: https://apply.interfolio.com/67499

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